![]() ![]() All-in-all, we will NOT be returning to this hotel again. Problem was that it was written for another person! The super realized her mistakes, so we had to wait longer before finally being taken to a new DRY-bed room. A bell man arrived later with our new room keys & an envelope containing a letter of apology & the comps. I got lost for a moment, so keep your cellphone handy if you stray from your group like me, We had a great time and won a little money, we will be back again. She offered us hotel comps & a room change. The Horseshoe has character and it is on the wall, (the Million dollar wall and the casino history) There is 3 floors of slots and tables, good thing they have escalators and elevators. An operations supervisor called to apologize & came to our room later to see it for herself. Welcome to rich and fun virtual world where you can play the wildest casino style games and WIN Play FREE Slots, Video Poker, Multiplayer Poker, Texas Hold'em, Blackjack, and other FREE casino-style games. The lady arrived, lifting bedcovers to find the urine-soaked mattress underneath. We proceeded to repack all of our belongings & change clothes. She said she’d send someone from housekeeping to see it. I immediately called the desk who told me she was connecting me with housekeeping. Instead, after lying down for a few minutes of TV, I felt myself getting wet & my nightgown soaked with urine! Lying in someone else’s urine was disgusting! I felt filthy & really let down by the Horseshoe Hotel. ![]() ![]() When we retired to our room for the night at 10:00, we expected to get a great night’s sleep. ![]()
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